Frequently Asked Questions

Here are some answers to our frequently asked questions.  Please contact us if you have any other questionsd or if we can offer you assistance in using Crateful, Create-a-Crate or Cupful.

What does Crateful mean?

Crateful is a play on words.  In the literal sense our hampers are Crates full of goodies but it also has a deeper meaning.  We all have things in our life we are grateful for, people, animals, the environment.  We wanted our name to stand for all those wonderful aspects of our lives that we are so grateful for.  The name Crateful reflected our product but also our feelings.  We are Crateful for you for visiting our site.


Do I have to get delivery or can I pick up my order?

You can absolutely pick up your order.  Our home office is located in Wanneroo (we are moving soon to Banksia Grove).  You need to prearrange any collections as we can’t guarantee anyone will be here.

Does Crateful donate money to charity?

Crateful also works with local non euthanasia animal charities to source gift cards so you can be sure that your purchase is going towards helping our local animals in need. We also donate Crates to non-euthanasia animal charity events; if you think a Crate would benefit your next charity event please contact us. We have a lot planned for 2016 so watch this space!



What is an authority to leave?

Due to the delicate nature of some of our goods Crateful recommends that someone be available to intercept your order.  An authority to leave basically means that you give permission for us to leave your order should the address you provided be unattended at time of delivery.  The authority to leave indemnifies us from claims of loss and / or damage relating to your order due to your nonattendance.  We want your order to arrive in tip top shape so we will not leave your order under certain circumstances, in this case redelivery charges may apply.  Please see our Policies page for more details on this.

What is a vegan?

Someone who follows a vegan diet does not consume animal products and generally lives on plant base food.  Generally, the main reason people live vegan lifestyles is a united respect for all animals and the belief that humans should not exploit others. There are many health benefits to being a vegan or even cutting down on the amount of animal products that you consume.  The over use of animal products is also having a disastrous effect on the environment.  Surprisingly to many, vegan diets are actually very bountiful and most vegans live very healthy lifestyles.  If you are not a vegan you will still love the food in these hampers as they are delicious and decadent, hopefully you will enjoy them even more because they are cruelty free!

If you want more information on veganism or help, feel free to contact us or follow one of the below links.

What is ethical food?

It can be quite overwhelming to discover how much suffering and injustice goes into many of our favourite products that we purchase every day.  Whether it is animal, human or environmental exploitation it is important that we set about change by showing big companies that we are not ok with this!  Ethical eating is when you, as a consumer, makes an educated decision on what you purchase and the impact those choices have on the community, animals, workers and environment.  Another important thing to note is that just because you are vegan does not mean you are an ethical food shopper.  You might not be buying products that have exploited animals but what about the exploitation of people?  Ethical food isn’t about being perfect but it is about everyone trying to make the biggest difference they can on a daily basis.  To you it might be picking up a locally made organic juice instead of cheap home brand, or choosing to purchase fair trade coffee.  We are proud to be working with amazing ethical products such as Loving Earth and Pana Chocolate to promote a sustainable future.


What is Crateful doing to help the environment?

At Crateful our philosophy is simple; For our Animals, for our Planet, for our People. We need all these silos to act together towards our future.  Did you know the average Australian contributes 650+ kilograms of waste to landfill each year?  Of that approximately 118 kilograms is plastic. Not surprisingly, one of the most wasteful times of the year is Christmas with more than 8,000 tonnes of wrapping paper alone being used each year.  This is the equivalent of approximately 50,000 trees.  You might think that wrapping paper can be recycled, this might not be the case as the paper may be dyed, laminated or may have plastic tape still attached.  Of course we all want to spoil our loved ones at Christmas so it is important that we invest in our planet and try and be eco-savvy shoppers.  At Crateful, we pride ourselves in upcycling and sourcing environmentally friendly and sustainable packaging.  Although the cost is higher in the short term, the long term benefits of looking after our planet are invaluable. Our crates have been made using heat treated wood only, this means that they have not been fumigated with dangerous toxins.  We hope that you will do your bit for the environment and reuse them when you have finished with the goodies inside. We only fill our Crates and Cups with food grade wood wool.  This is an excellent alternative to synthetic fillers and is environmentally friendly.  All our cellophane is made from cellulose, derived from wood.  It is environmentally friendly and biodegradable.  We also use biodegradable cellulose sticky tape. Cellulose product biodegradation is completed within 2 months of being disposed of. We don’t use plastic in any of our packaging because not only can it take up to 1000 years to break down but they are made from non-renewable natural resources such as crude oil, gas and coal.  All our business cards are made from recycled paper. Although we are not perfect we try our best.  We are working with our suppliers to ensure that we are continuing to evolve as an environmentally friendly enterprise.  Please let us know if you have any suggestions on ways we can grow as an eco-conscious business and meet your expectations of us. For more information check out our About page.



Why is the advertised price not GST inclusive?

Due to the Create-a-Crate option we had to add GST on at the end when we know how much has been spent.  So unfortunately we have to add GST at the end of all purchases.  We are working on this.  Sorry for any inconveniences or confusion this may cause and we appreciate your understanding.