Frequently Asked Questions
Are your products vegan?
Yes, all our products are 100% vegan. Being vegan ourselves this was really important to us.
I have allergies, can I eat your products?
We have many gluten free and nut free products available on our website. While the utmost care has been taken to provide you with accurate information please always refer to the manufacturer to ensure the product is right for you.
How do I track my order?
Once your order is successfully placed and paid for we will ship it within 2 business days to the address specified! Unless requested we ship using our carbon neutral courier, Sendle. Once we have shipped your item you will receive tracking information to your email address from us and also Sendle. By clicking the link you can track your order!
What are your delivery options?
Unless requested we ship all our items using our carbon neutral courier, Sendle. Items are shipped from Perth, Western Australia. For local deliveries expect your item to arrive between 1 - 3 business days. For eastern states deliveries see below for estimates;
Adelaide 3 to 4 business days
Brisbane 6 to 7 business days
Canberra 4 to 6 business days
Darwin 7 business days
Gold Coast 6 to 7 business days
Hobart 4 to 6 business days
Melbourne 4 to 6 business days
Sydney 4 to 6 business days
You can opt to pay for express shipping at the checkout for additional cost. Please note that not all items can be express shipped. Only items up to 5kg total weight (including packaging and filler) can be expressed. We do not recommend sending wooden crates express post and suggest to change to premium boxes to avoid
How can I contact your couriers?
You can view tracking from the link on the email that you are sent from us or the courier. If you need to contact the courier for some reason, please attempt to contact us first and we can follow up for you.
Can I select a delivery day?
For Perth, Western Australia metro orders you can select a preferred delivery day at the checkout. We will try our hardest to deliver your order on that specific day but sometimes it won't be possible. If delivery does not occur on your preferred day, it will occur either the business day before or the next business day after. Please allow 2 business days for all custom hampers as we have to make these especially for you. We are only a two woman show so please be understanding if we can not deliver your order on the requested day.
Do you provide International delivery?
Due to the delicate nature of our products we do not currently offer international shipping. If you would like to ship an item internationally please contact and we can discuss further.
How do I return an item?
Should you wish to return your order, please notify us via email within 7 days of purchase with a valid reason for return. Photographic evidence will be required so we can assess the damage or situation.